“As a global community, COVID-19 is not yet behind us. But Teleperformance is ready, and we’re here for those companies and countries that need us.”
– Daniel Julien, Teleperformance Founder and CEO

“As a global community, COVID-19 is not yet behind us. But Teleperformance is ready, and we’re here for those companies and countries that need us.”
– Daniel Julien, Teleperformance Founder and CEO

Crisis Management and Support Services for Overcoming COVID-19

A global leader in customer experience management, Teleperformance has established operational best practices for mitigating disruptions and providing crisis-response services:

  • For citizens, by providing around-the-clock help lines

  • For companies, by supporting supply chain logistics, grant management, charitable endeavors, and more

  • For governments, by managing contact tracing, care center lines, citizen repatriation, and vaccination logistics and support services

With our global scale and reach, Teleperformance is uniquely qualified to deliver a wide range of essential support services in over 265 languages and dialects, across 80 countries.

 

When speed and agility critical necessity to effective crisis management, Teleperformance has already delivered COVID-19 response services, including:

  • Citizen and Business Hotlines: 
    • Contact tracing and details on healthcare protocols
    • Essential services and emergency medical response
    • Vaccination services and tracking
    • Citizen unemployment support
    • Economic support for businesses
    • Repatriation services
    • And more.

 

  • Healthcare Support Services:
    • Inbound patient support lines
    • Outbound patient tracking
    • Scheduling remote consultations and diagnosis
    • Vaccination outreach and scheduling
    • Support for medical payers
    • And more.
Item 1

Test

Facilitate remote symptom check and diagnosis, scheduling tests, and advice on symptoms and scheduling of doctor’s appointments
Item 1 (1)

Track

Proactive monitoring and reporting on symptom changes and providing information
Item 1 (2)

Trace

Active information dissemination and communication with individuals in contact with patients
Item 1 (3)

Care

Support on self-isolation living and access to essential services

Contact Us

 

 

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