Teleperformance Recognized by Frost & Sullivan for Industry-Leading Competitive Strategy
New York, May 16, 2023 – Teleperformance, a global leader in digital business services, today announced that Frost & Sullivan recognized the company with the 2023 Global Competitive Strategy Leadership Award.
In honoring Teleperformance with the award, Frost & Sullivan cited the company’s ability to adapt to a shifting digital industry environment by leveraging artificial intelligence to enhance its client and internal operations to address a variety of new challenges, improve customer care and secure customer loyalty. It also noted Teleperformance’s state-of-the-art suite of information technology systems, front-office customer care applications and advanced tools that allow clients 24/7 real-time access to its proprietary systems and reports.
“Teleperformance is the most recognized business process outsourcing company in the industry, by Frost & Sullivan, for its best practices, innovation and advancements in security practices and certifications,” said Michael DeSalles, Principal Analyst at Frost & Sullivan. “The company did an excellent job in 2022 building lasting relationships with clients that accelerate the growth of their companies and the strength of their brands while ensuring that commerce and technology advance to benefit economies worldwide.”
Teleperformance also continues to set the industry standard for global regulatory compliance, security and privacy by way of its proprietary protocols and processes. The digital business services company is unique in that it operates a dedicated security organization and professional practice which operates autonomously from the company’s IT division, resulting in a strong internal framework to proactively identify and mitigate data breaches, and combat fraud, according to Frost & Sullivan.
“As the digital landscape continues to evolve, we remain committed to rapid innovation to deliver the high-quality, fast and safe business services that our clients and their customers have come to expect,” said Daniel Julien, Chairman and CEO of Teleperformance. “Frost & Sullivan’s recognition with the 2023 Global Competitive Strategy Leadership Award reflects our continuous efforts to be a great partner to our clients.”
Each year Frost & Sullivan presents the award to a company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger sector share, competitive brand positioning and customer satisfaction. The firm’s Best Practice awards recognize companies in various regional and global sectors for outstanding achievement and strategic product development.
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ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a global leader in digital business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. More than 410,000 employees, based in 91 countries, support billions of connections every year in over 300 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
For more information: www.teleperformance.com. Follow us on Twitter: @teleperformance
